Return, Refund & Cancellation Policy

Effective: 27 September 2026

COMPOSTO machines and related waste-processing equipment are industrial products that are manufactured, configured or allocated against confirmed orders. Please review the applicable quotation, proforma invoice and product specifications before confirming an order.

1. Returns

We do not accept returns for correctly supplied products. A machine or equipment item that matches the confirmed order, model and agreed specifications is not eligible for return after supply.

Used, installed, commissioned, customised or customer-specific equipment is non-returnable.

2. Exchanges

We do not offer product exchanges. If an incorrect model or item is supplied by DSC Engineering, please report it promptly so that the matter can be reviewed and rectified.

3. Transit damage or incorrect supply

Visible transit damage, missing items or an incorrect product should be reported within 48 hours of delivery with photographs/videos and the delivery or transporter document. After verification, DSC Engineering may arrange rectification, repair, replacement of the affected part/item, or another appropriate resolution depending on the case.

4. Warranty and service issues

Warranty or technical service claims are handled under the warranty terms applicable to the supplied product and are not treated as general product returns. Where a product carries a stated service-centre warranty, the applicable warranty process will be followed.

5. Order cancellation

Cancellation requests should be sent in writing before dispatch. Acceptance of a cancellation depends on the order stage. Once production, procurement, customisation, configuration or dispatch-related commitments have started, cancellation may be restricted and any non-recoverable committed cost may be deducted from an otherwise approved refund.

6. Refunds

A refund is issued only where DSC Engineering accepts an eligible cancellation in writing, receives an excess/duplicate payment, or is unable to fulfil the confirmed supply. An approved refund is normally processed within 7 business days after written approval, using the original payment method where practical or another mutually agreed banking method.

Freight, installation, site work or other services already performed or irreversibly committed are not refundable.

7. How to contact us

For a cancellation, transit-damage report, incorrect-supply issue or warranty support, contact us with your order reference, invoice/PI details and supporting photographs where applicable.

DSC Engineering
Phone / WhatsApp: +91-99588 58881
Email: info@owcmachine.in
Website: https://owcmachine.in/contact-us